Refund & Dispute Policy
Last updated: August 2026
1. Overview
This policy explains how PaySphere handles trade finality, disputes, and refunds. It applies to every trade submitted on the platform.
2. Trade Finality
Trades are reviewed by our team before payment. Once a trade is marked as paid and the corresponding amount is credited to your PaySphere wallet, the trade is final and cannot be reversed.
3. Raising a Dispute
If you believe a trade was handled incorrectly, you must contact our support team within 24 hours of the trade being updated. The 24-hour dispute window begins when PaySphere sends you a trade status notification via email or in-app notification. Disputes raised after this window may not be eligible for review.
4. Invalid or Used Cards
Gift cards that are found to be invalid, already redeemed, or otherwise unusable will be rejected before any payment is made. Rejected trades are not eligible for payment or compensation.
5. Refund Processing
Where a refund is approved (for example a duplicate or incorrect charge) it will be processed within 3 to 5 business days. Refunds are returned to the original payment source or credited to your PaySphere wallet.
6. Escalation
If your dispute is not resolved within 5 business days you may escalate to [email protected] with subject ESCALATION or contact the NDPC.
7. Contact for Disputes
To raise a dispute or ask about a refund, contact us at [email protected] with your trade details.